Shipping policy

1. Shipping within Switzerland

Carrier

All orders within Switzerland are shipped with Swiss Post.

Shipping costs

  • Free shipping on all orders

  • PostPac Priority – CHF 10.90 (1–2 business days)

The available shipping options are shown to you at checkout.

Delivery time

Delivery usually takes place within 1–3 business days after receipt of payment.

2. Shipping to Europe (EU)

Carrier

Orders within the European Union are shipped with Swiss Post.

Shipping costs

  • Standard shipping – CHF 14.50 (5–8 business days)

  • Tracked & insured shipping – CHF 36.00 (5–8 business days)

The exact shipping costs are shown to you at checkout.

Delivery time

Depending on the destination country, delivery usually takes 5–8 business days.

Customs & import duties

For deliveries outside Switzerland, customs duties, import taxes or other fees may apply. These costs are not included in the product price or the shipping costs and are levied by the respective destination country.

3. Shipping countries

We currently ship to the following countries:

  • Switzerland

  • All countries of the European Union (EU)

All available shipping options and costs are shown transparently at checkout.

If you have any questions about shipping, you can reach us at any time at hello@sesto-vision.com.

Returns & refunds

We offer a 30-day right of return from receipt of your order.

Requirements

To be returned, the item must:

  • be unworn and unused,

  • be in its original packaging,

  • be returned with all accessories.

Please also include proof of purchase or your order number.

Registering a return

Contact us at hello@sesto-vision.com before sending your return. You will then receive all the information you need for the return.

Return address

SESTO.
Feldheim 35
6023 Rothenburg
Switzerland

Unfortunately, returns without prior registration cannot be accepted.

Refund

Once we have received and inspected your return, we will notify you of the approval of your refund. The amount will then be refunded to the original payment method. Depending on the payment provider, the credit may take a few business days.

Return shipping costs

Return shipping costs are borne by the customer.

Damaged or incorrect items

Please check your order immediately upon receipt. If an item is damaged, defective or was delivered incorrectly, please contact us immediately at hello@sesto-vision.com so that we can quickly find a suitable solution.

This text is a translation. In case of discrepancies, the German version prevails.