FAQ

Everything about our eyewear, shipping and returns. Can’t find an answer? Write to us.

Frequently asked questions
Are your lenses polarized?

You’ll find polarization and lens material for each model under Specs & fit. Polarization, UV protection and tint are different properties.

ALTO, CIRO and ELIO have CR39 lenses. You can compare further material details directly on the product pages. Depending on the model, the filter category is CAT 2 or CAT 3.
What does the number on my sunglasses mean?

Every pair of SESTO. sunglasses carries its own number. It’s printed small on the inside of the left temple and makes your pair one of a kind — not just any pair, but yours.

Our very first pairs were shipped without an engraving. We list them as #0000.
How do I become part of SESTO. Moments?

Wear your sunglasses for the moments that stay with you. Share your photo on Instagram with @sesto.vision and #sestomoments.

We look at every post — and get in touch if your moment fits the community. Find out more on the SESTO. Moments page.
How long does shipping take?

Estimated delivery times according to our shipping information:

  • Switzerland: 1–3 business days after payment is received.
  • European Union: 5–8 business days.

Customs clearance, public holidays or high shipping volumes can delay delivery. You’ll find all the details in our shipping information.
How much does shipping cost?

Switzerland

Standard shipping is free. PostPac Priority costs CHF 10.90.

European Union

  • Standard shipping: CHF 14.50.
  • Insured and tracked: CHF 36.00.

Deliveries to the EU may be subject to additional customs duties and import charges. You’ll see the available shipping methods and costs at checkout.
Can I return my order?

We offer a 30-day return policy. This means you can register your return within 30 days of receiving your order.

The item must:

  • be unworn and unused,
  • be in its original condition,
  • have all tags attached,
  • and be sent back in its original packaging.

A proof of purchase is required for all returns. Customers in the EU also have a statutory 14-day right of withdrawal.
How do I start a return?

Email us within 30 days of receiving your order at hello@sesto-vision.com.

Please include your order number and the reason for the return. We’ll then send you everything you need to send it back.
What if my order arrives damaged or incorrect?

Please check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, please contact us right away at hello@sesto-vision.com.

Send us your order number along with one or more photos of the problem so we can review the case quickly and find the right solution for you.
How can I track my order?

As soon as your order has shipped, you’ll receive a shipping confirmation by email with a tracking link that lets you follow your delivery at any time.

If you haven’t received an email, please check your spam folder or contact us at hello@sesto-vision.com.
Which payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Twint
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

The available payment methods are shown at checkout. All payments are processed securely and encrypted.
Do you offer discount codes?

Right now we have: BUILD YOUR ROTATION — 50% off the cheaper second pair. The discount is applied automatically in the cart, no code needed.

For everything else about new models and promotions, sign up for our newsletter and follow us on Instagram (@sesto.vision).